jbaje's Privacy Policy

1. Introduction and Scope of Application

jbaje ("we", "our", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy explains how we collect, store, process and use your personal information through our website jbaje.lat and all related services.

This policy applies to all registered users of jbaje, prospective users, and anyone who browses our website. This is a legal document; please read it carefully. If you disagree with any part of this policy, please refrain from using our services.

In accordance with jbaje's age policy, only persons aged 21 or older may register. We do not knowingly collect information from minors.

2. What Information We Collect

jbaje collects information in various ways. The categories of information collected are described in detail below:

2.1 Information Provided Directly

Information you provide when registering or managing your account:

• Full name and date of birth
• Email address and mobile number
• Payment method details (information related to bKash, Nagad, Rocket or bank account)
• Government-issued identity document details provided for identity verification
• User preferences and settings

2.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited and time spent
• Referral source and click patterns
• Information collected from cookies and similar tracking technologies

2.3 Transaction Information

Information related to your financial activity:

• Deposit and withdrawal amounts and dates
• Betting history and gaming activity
• Bonus usage and wagering records
• Payment method used for transactions

3. Purpose of Use of Collected Information

jbaje uses your information for the following legitimate purposes:

3.1 Service Operation

• Completing account registration and identity verification processes
• Processing deposits, withdrawals and other financial transactions
• Operating gaming and betting services
• Managing bonuses and promotional offers
• Providing customer support

3.2 Security and Compliance

• Preventing fraud, money laundering and other illegal activities
• Implementing responsible gaming policies
• Ensuring age verification
• Complying with applicable laws and regulations

3.3 Service Improvement

• Improving platform performance and usability
• Providing a personalised service experience
• Informing you about relevant bonuses and offers
• Identifying and resolving technical issues

4. Cookies and Tracking Technologies

jbaje uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform; these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyse how the platform is used.
• Security Cookies: Used to ensure the security of your account.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

5. Data Retention and Security Measures

jbaje gives the highest priority to the security of your information. We apply industry-standard technical and administrative security measures:

• SSL/TLS Encryption: All data transmission between you and our servers is encrypted.
• Access Controls: Only authorised staff can access specific information.
• Regular Security Audits: The security of our systems is regularly assessed and tested.
• Data Minimisation: No more information than necessary is collected.
• Secure Storage: Financial information and passwords are stored in encrypted form.

5.1 Data Retention Period

We retain your information for as long as it is necessary to provide the service or required to meet legal obligations. Even after an account is closed, some information may need to be retained for a specified period for legal, security or financial reasons.

6. Sharing Information with Third Parties

jbaje does not sell your personal information. Information may be shared with third parties only in the limited circumstances listed below:

6.1 Payment Processors

Information required to process bKash, Nagad, Rocket and bank transfer transactions is shared with the relevant payment provider. This sharing of information is governed by strict contractual terms.

6.2 Technology Service Providers

Technology service providers who assist in operating our platform (such as game content providers — Pragmatic Play, Spribe, Evolution Gaming, etc.) may access limited information in certain cases. They may not use this information for third-party purposes.

6.3 Legal Obligations

We may be required to provide information in response to legal requirements, court orders or requests from investigating authorities. In such cases, we will provide only the minimum information necessary.

7. Your Rights Regarding Your Information

As a jbaje user, you have the following rights regarding your own information:

7.1 Right to Access

You can request from us at any time to know what information is stored about you. We will provide this information to you within a reasonable time.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you can request that it be corrected. This can be done through account settings or by contacting [email protected].

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may be necessary for us to retain some information due to legal obligations or legitimate interests.

7.4 Right to Object to Processing

You can object at any time to the processing of your information for marketing purposes. You can use account settings to manage your communication preferences.

7.5 Data Portability

You can request a copy of the information stored about you in a portable format. We will take reasonable steps to fulfil this request.

8. Cross-Border Transfer of Information

To operate our services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that applicable data protection standards are maintained and that your information is transferred under appropriate security measures.

Data processing agreements are in place with third-party service providers, binding them to obligations to protect your information.

9. Responsible Gaming and Data Processing

jbaje places the highest importance on responsible gaming. To this end, we analyse information about your gaming behaviour, which helps us identify potentially problematic gaming patterns and provide necessary support.

When self-exclusion, betting limits or other responsible gaming measures are activated, the relevant information is recorded on your account. For more details, see our Responsible Gaming page.

10. Protection of Minors' Information

jbaje's services are strictly for persons aged 21 or older. We do not knowingly collect any information from minors. If we are informed that we hold information belonging to a minor, we will immediately delete that information and close the associated account.

If you believe a minor is using our services, please inform us immediately at [email protected].

11. Changes and Updates to This Policy

jbaje reserves the right to amend this privacy policy as needed. In the event of significant changes, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a notification to your registered email
• By requesting that you review the updated policy at login

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. The latest version of the policy will always be available on this page.

12. Third-Party Website Disclaimer

jbaje's platform may sometimes reference third-party services (such as payment methods or game providers). These third parties have their own privacy policies, for which jbaje is not responsible. It is recommended that you review their respective policies before using their services.

13. Contact & Complaint Resolution

If you have any questions, comments, or complaints regarding this privacy policy, please contact our privacy team. We provide support in both Bengali and English.

For any requests relating to your rights, we will endeavor to respond within a reasonable time. For urgent security issues, please contact us immediately.